What worries me is that in the revision history of this driver from the Dock page, we have a version 10.32.328.2019 Rev.A that supports Windows 10 v1903, a version v10.39.518.2020 that supports Windows 10 v2004. But the next step was a total reset of the computer.īut finally, the recommended driver for the Dock is a much more recent version of the computer's ethernet card driver (2020 instead of 2016) and works even if you don't have a Dock. I had tested without success what you indicate, but in fact I have the impression that there is an incompatibility between the driver of the ethernet card and the one of the wifi card: it is the update of the wifi driver which triggered the crash of the ethernet connection. What I notice is that the HP ENVY X360 support page only offers the 2016 version of rtu圆4w10.sys in the driver updates while there is a 2020 version! Can you please report this to the driver update team? Proposing a 5 years old version is not very professional, isn't it?īest for information, the driver I installed is the one recommended by HP for this computer on their support site, not downloaded from the Realtek site. I will test for a few days to see if the BSOD occurs or not and close the issue if everything works. This one installs the 10.39.518.2020 version of rtu圆4w10.sys on the computer. It works whether there is a dock or not.įor the moment, the symptoms "blank page" or "SSL error" do not appear anymore on the sites I was testing. I then installed the dock driver you indicated. I had the same kind of crashes: so the problem is not an incompatibility between the Dock and the computer. I connected the computer to Ethernet without using the G5 Dock, but just with a simple USB-C/Ethernet adapter. 2016.Įdit : update Realtek RTL8822CE 802.11ac PCIe Adapter to version 2024.0.10.220 (windows update) -> same problemįirst of all, I did some tests before applying your solution. Wifi : Realtek RTL8822CE 802.11ac PCIe Adapter (rtwlane.sys) version 2024.0.10.210Įthernet: Realtek USB GbE Family Controller #3 (rtu圆4w10.sys) version. I loaded the latest versions of the network drivers from HP support. If a website does not display correctly, I just have to unplug the ethernet cable, switch to wifi and the site displays correctly. In wifi, these sites are displayed correctly.īut it is not systematic: sometimes, for example, the HP support site is displayed correctly in ethernet, but it is the HP home page that doesn't display correctly. ![]() This happens only when I am connected in ethernet via the HP USB-C Dock G5 and not when I am connected in wifi.Ī symptom is when I try to display some web sites like HP support or some other sites: in ethernet, I have either a blank page or a message on SSL ( ERR_SSL_PROTOCOL_ERROR). Since a few days, I frequently have BSOD IRQL NOT LESS OR EQUAL on rtu圆4w10.sys ![]() Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.You can also use Driver Easy to update drivers automatically and easily. This post offers 4 solutions to fix this error, such as updating drivers, uninstalling drivers, performing a system restore or resetting Windows. Notebook Hardware and Upgrade Questions IRQLNOTLESSOREQUAL is a blue screen error caused by faulty drivers, which are programmed to access improper hardware addresses.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |